Shipping Policy

Domestic Shipping (Ex. AK/HI)

Shipping Option	Description	Price
FREE ECONOMY USPS	Exclusively for ChefPaw Vitality Pack	FREE
ECONOMY USPS	Ships within 1-2 Days + up to 5 days transit time (Ships M-F)	$5.00  (Applicable to orders $30-$100)
ECONOMY GROUND	Ships within 1 Day + up to 5 days transit time (business days).  (Ships M-F)	$18.00 (Applicable to orders $100+)
ECONOMY GROUND (Signature Required)	Ships within 1 Day + up to 5 days transit time (business days).  Adult Signature Required For Deliver (Ships M-F)	$18.00  (Applicable to orders $100+)
EXPEDITED FEDEX 2-DAY	Ships within 1 business day + 2 business days transit time. Heavy items ship separately via Ground (Ships M-F)	$11.00 (Applicable to orders 4lbs or less)
UPS 2nd DAY AIR	Delivers within 1-3 business days (Ships M-F)	$87.92 (Applicable to orders $100+)

 

Non-Continental US

Shipping Option	Description	Price
ECONOMY GROUND	Ships within 1 Day + up to 14 days transit time (Ships M-F)	$15.00 (Applicable to Orders 4.9lbs or less)
ECONOMY GROUND	Ships within 1 Day + up to 14 days transit time (Ships M-F)	$58.00 (Applicable to Orders 5lbs+)
EXPEDITED FEDEX 2-DAY	Ships within 1 business days + 2 business days transit time (Ships M-F)	$60.00 (Applicable to Orders 4.9lbs or less)
EXPEDITED FEDEX 2-DAY	Ships within 1 business days + 2 business days transit time (Ships M-F)	$225.00 (Applicable to Orders 5lbs+)

 

Do you have 2 day shipping?

For orders LESS than 4lbs we offer FedEx 2-Day shipping for $11.00. The only exclusion to this policy is that if any items do not fit in a FedEx Express Pouch then we may have to send the remaining items via FedEx Ground. 

For orders OVER 4lbs (ChefPaw Dog Food Maker Unit) we offer UPS 2nd Day Air for $87.92.

What is the fastest shipping method?

If you are looking to get your package in a guaranteed amount of time, please consider using one of our paid services such as FedEx 2-Day, UPS 2nd Day Air, etc.  We appreciate your patience!

Do you ship internationally?

We ONLY ship internationally to Canada at the moment.

When will my order ship?

OVERNIGHT ORDERS:

- Orders placed AFTER 3pm (Pacific Time) will SHIP ON THE NEXT BUSINESS DAY
- We cannot change or upgrade your shipping method AFTER an order is placed.

Is FedEx Ground the Fastest Shipping Method?

FedEx/UPS Ground is NOT a fast shipping method. It is more reliable and secure than USPS, which is why we use it. If you need your order quickly, please select UPS 2nd Day Air shipping at checkout.

We understand our customers love fast shipping. Please understand that we have no more communication with shipping couriers than you do. We can only view the tracking on the order. 

Where do orders ship from?

Orders ship from Gardena, California on Monday through Friday.

However, our free economy shipping option is not offered for any wholesale discounted orders

Returns, Refunds, and Exchanges 

Return Policy
Warranty Policy

Send authorized returns to: