Returns with ChefPaw
- Reach out to our customer service, email@example.com to request a Return Merchandise Authorization (RMA) number. Any product returned without an RMA number may be ineligible for a refund.
- Mail the item back to our address below.
- Include information with your name, email, and order number so we can identify the refund recipient.
- Mail your return to:
Innovet Pet Products,
1440 W 178th Street,
Gardena, CA 90248
- Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account which may take up to 30 days.
- The item must be returned within 30 days of delivery
- Ensure that the item is returned in the same box it arrived in
- Returned units will be charged a restocking fee subject to a $150 fee deducted from your refund
- You are responsible for return shipping costs
- We are not liable for returns that are lost during shipping unless a tracking number is provided proving the item was lost after being sent to us.
- This return policy applies only to orders placed on this website or our official Innovet Pet website.
- Orders exceeding 30 days from the delivery date are not eligible for a refund.
- Generally, shipping fees are not refundable once your order has been dispatched.
- Discount codes cannot be combined.
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