Return Policy

Returns with ChefPaw

Process:

  1. Reach out to our customer service, info@chefpaw.com to request a Return Merchandise Authorization (RMA) number. Any product returned without an RMA number may be ineligible for a refund.
  2. Mail the item back to our address below.
  3. Include information with your name, email, and RMA number so we can identify the refund recipient.
  4. Mail your return to:
    Innovet Pet Products,
    1440 W 178th Street,
    Gardena, CA 90248
  5. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account which may take up to 30 days.

Important Conditions:

  • The item must be returned within 30 days of delivery
  • Units that have disassembled or tampered with are not eligible for refunds and warranty claims.
  • Ensure that the item is returned in the same box it arrived in, along with all accessories
  • If you no longer have the original box, please find an appropriate box and make sure the unit is secured safely. 
  • Units that are damaged in transit due to lack of proper protection are not eligible for a refund. 
  • Returned units will be charged a restocking fee subject to a $150 fee deducted from your refund
  • We don't always charge the full restocking fee as this varies on a case-by-case basis depending on in what condition the machine and accessories were returned.
  • We provide shipping labels for $35 which is included with the restocking fee.
  • You may return with your own shipping label
  • We are not liable for returns that are lost during shipping unless a tracking number is provided proving the item was lost after being sent to us.
  • This return policy applies only to orders placed on this website or our official Innovet Pet website.

Exceptions:

  • Orders exceeding 30 days from the delivery date are not eligible for a refund.
  • Generally, shipping fees are not refundable once your order has been dispatched.
  • Discount codes cannot be combined.
  • ChefPaw's 30 day money back guarantee only applies to ChefPaw Dog Food Makers. Supplements and accessories are not eligible for the 30 day money back guarantee.

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