Return Policy

Returns with ChefPaw

Process:

  1. Reach out to our customer service, info@chefpaw.com to request a Return Merchandise Authorization (RMA) number. Any product returned without an RMA number may be ineligible for a refund.
  2. Mail the item back to our address below.
  3. Include information with your name, email, and order number so we can identify the refund recipient.
  4. Mail your return to:
    Innovet Pet Products,
    1440 W 178th Street,
    Gardena, CA 90248
  5. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account which may take up to 30 days.

Important Conditions:

  • The item must be returned within 30 days of delivery
  • Ensure that the item is returned in the same box it arrived in
  • Returned units will be charged a restocking fee subject to a $150 fee deducted from your refund
  • You are responsible for return shipping costs
  • We are not liable for returns that are lost during shipping unless a tracking number is provided proving the item was lost after being sent to us.
  • This return policy applies only to orders placed on this website or our official Innovet Pet website.

Exceptions:

  • Orders exceeding 30 days from the delivery date are not eligible for a refund.
  • Generally, shipping fees are not refundable once your order has been dispatched.
  • Discount codes cannot be combined.

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