Return Policy

Returns of ChefPaw Machines

Process:

1. 1. Reach out to our customer service, info@chefpaw.com to request a Return Merchandise Authorization (RMA) number. Any product returned without an RMA number may be ineligible for a refund.
   2. Mail the item back to our address below.
   3. Include information with your name, email, and RMA number so we can identify the refund recipient.
   4. Mail your return to:
      Innovet Pet Products,
      1440 W 178th Street,
      Gardena, CA 90248
   5. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account which may take up to 30 days.

Important Conditions:

• • The item must be returned within 30 days of delivery.
  • Units that have disassembled or tampered with are not eligible for refunds and warranty claims.
  • Ensure that the item is returned in the same box it arrived in, along with all accessories
  • If you no longer have the original box, please find an appropriate box and make sure the unit is secured safely. 
  • Units that are damaged in transit due to lack of proper protection are not eligible for a refund. 
  • Returned units may be charged a restocking fee up to $150 deducted from your refund. We don't always charge the full restocking fee as this varies on a case-by-case basis depending on in what condition the machine and accessories were returned.
  • We provide domestic shipping labels for $35 which is included with the restocking fee.
  • You may return with your own shipping label
  • We are not liable for returns that are lost during shipping unless a tracking number is provided proving the item was lost after being sent to us.
  • This return policy applies only to orders placed on this website or our official Innovet Pet website.
  • 30 Day money back guarantee may be used ONCE per household

Exceptions:

• • Orders exceeding 30 days from the delivery date are not eligible for a refund.
  • Generally, shipping fees are not refundable once your order has been dispatched.
  • Discount codes cannot be combined.
  • ChefPaw's 30 day money back guarantee only applies to ChefPaw Dog Food Makers. Supplements and accessories are not eligible for the 30 day money back guarantee.
    

Access to ChefPaw App will be lost

Returns of other ChefPaw Products

Process:

1. 1. Send the unused/unopened product back within 30 days of delivery.
   2. Include your name AND order number so that we know who to refund.
   3. Mail to:ChefPaw1440 W 178th St
      Gardena, CA 90248

Important Conditions:

• • Supplements and accessories must be unused and/or unopened to be eligible for a refund.
  • Orders over 30 days of the delivery date and not eligible for a refund.
  • There are some exceptions, but in general any amount paid for shipping is not refundable if your order has already been shipped.
  • We do not offer free return shipping.
  • We are not responsible for lost returns sent to us unless customer provides a tracking number with data proving that it was sent to us and lost.
  • We cannot honor this policy for orders placed elsewhere, only from this website (chefpaw.com) or our our official amazon seller account.
  • Discount codes can NOT be combined.