How does the ChefPaw Pet Food Maker work?
The ChefPaw Pet Food Maker is a countertop appliance that simplifies homemade pet food preparation. Add fresh raw ingredients like proteins, vegetables, and grains, by selecting a recipe using the ChefPaw App, and let the machine mix and cook the food in just 40 minutes. It ensures consistency and convenience for pet owners who want to prioritize fresh, nutritious meals.
Is ChefPaw easy to use?
Yes, ChefPaw is designed with ease of use in mind. Simply follow the step-by-step instructions on the ChefPaw App to add the correct portions of fresh ingredients. The machine automates mixing and cooking, so all you have to do is press a button!
How much food can it make at once?
The ChefPaw Pet Food Maker can produce up to 6.4 lbs of freshly cooked pet food per batch. This is ideal for meal prepping and ensures you always have healthy meals ready for your dog.
What is the best way to store the excess food after cooking a batch?
After cooking a batch, let the food cool completely and portion it into airtight containers. Store portions in the refrigerator for up to 3 days or in the freezer for longer-term storage, typically up to 3 months.
What is the shelf life of any one recipe after cooking a batch?
Freshly cooked recipes can last up to 3 days in the refrigerator when stored in airtight containers. For extended storage, freeze the portions for up to 3 months without compromising the nutritional value.
Why does my machine display an E3 error?
The E3/E6 safety code indicates that the blender bowl is not attached properly to the ChefPaw Machine. This code appears if the blender bowl is removed while the machine is powered on or if the machine is turned on without the blender bowl properly attached. Ensure the bowl is securely in place before operating the machine to avoid this error.
Do ChefPaw recipes meet AAFCO standards?
Yes, all ChefPaw recipes are formulated to meet or exceed AAFCO nutritional standards. Our recipes are developed with veterinary nutritionists to ensure they provide the essential nutrients your pet needs for optimal health.
What do you mean when you say “whole” foods?
“Whole” foods refer to fresh, minimally processed ingredients like lean meats, vegetables, and grains. These ingredients retain their natural nutrients and are free from artificial additives, ensuring your pet gets a wholesome, nutritious meal.
What does “balanced” food mean?
Balanced food contains the right proportions of protein, carbohydrates, fats, vitamins, and minerals to meet your pet’s daily nutritional needs. ChefPaw recipes are carefully crafted to provide complete and balanced meals.
Why does your food contain carbohydrates?
Carbohydrates are an important energy source for pets and aid in digestion. Ingredients like sweet potatoes, rice, and oats are included in our recipes to provide energy and support overall health.
Aren’t dogs carnivores? Why do your recipes contain carbs and vegetables?
Dogs are omnivores, meaning they can digest and benefit from a mix of animal and plant-based ingredients. Vegetables and carbohydrates in our recipes provide essential vitamins, minerals, and fiber for a well-rounded diet.
Do I need to add any supplements to ChefPaw recipes?
Yes. While our recipes are designed to be nutritious, it’s not possible for a single fresh recipe to provide every essential nutrient without supplementation. ChefPaw offers supplements that pair with our recipes to ensure a complete and balanced meal.
Why do you have multiple supplements?
Each ChefPaw supplement is formulated to address specific nutritional needs. For example, our Dietary Supplement provides over 25 essential vitamins and minerals, while our Innovet Wild Alaskan Salmon Oil delivers Omega 3-6-9 fatty acids for skin and coat health.
Is the food safe for humans to eat?
Absolutely! All of our suggested recipes use human-grade ingredients, meaning they are safe for human consumption.
What is the ChefPaw Nutrition App, and how does it work?
The ChefPaw Nutrition App is a web-based platform designed to provide pet owners with the tools to prepare balanced, homemade meals for their pets. As a web-based app, it allows seamless updates without requiring users to download or install new versions. With three membership tiers (Free, Regular, and Pro), the app offers various levels of functionality to meet the needs of pet owners and professionals:
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Free Tier: Access limited recipes and features.
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Regular Tier: Unlocks full access to all recipes, up to five customizable pet profiles, and meal planning features.
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Pro Tier: Designed for professionals and veterinarians, it includes advanced features such as creating highly customized dietary profiles and tailoring ingredient lists.
The app guides you step-by-step through meal preparation and ensures every recipe meets your pet’s nutritional needs.
Do I need to download the ChefPaw Nutrition App?
No, the ChefPaw Nutrition App is web-based, so there is nothing to download. You can access it directly through your internet browser on any device, including smartphones, tablets, and computers. This makes it easy to use and ensures you always have the latest updates and features.
Can I use the app without the ChefPaw Pet Food Maker?
Yes, the app can be used without the ChefPaw Pet Food Maker. It offers valuable resources for anyone wanting to prepare fresh meals, including recipes, portion recommendations, and ingredient customization (depending on your membership tier). However, pairing it with the ChefPaw Pet Food Maker automates cooking steps and ensures consistent results.
Can I create multiple pet profiles?
Yes, the app supports multiple pet profiles, but the number depends on your membership tier:
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Free Tier: Limited pet profile access.
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Regular Tier: Create and manage up to five pet profiles.
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Pro Tier: No limit on the number of pet profiles.
Each profile includes details such as age, breed, weight, and activity level, ensuring personalized meal plans for every pet.
What recipes are available on the ChefPaw Nutrition App?
The app offers over 35 veterinary-formulated recipes catering to different dietary needs. These include recipes featuring various protein sources (e.g., chicken, beef, fish), grains (e.g., rice, oats), and vegetables (e.g., sweet potatoes, carrots) to suit a wide range of preferences and requirements.
How does the app help me customize meals for my pet?
The ChefPaw Nutrition App allows you to tailor meal plans based on your pet's specific needs, including age, breed, weight, activity level, and dietary restrictions. You can choose from our suggested recipes or create your own for ultimate customization.
Does the app provide portion size recommendations?
Yes, the app uses your pet’s profile information to calculate precise portion recommendations. This ensures that each meal meets your pet’s daily caloric and nutritional requirements.
Can I track my pet's nutritional intake using the app?
Yes, the app offers a tracking feature to monitor your pet's nutritional intake. By logging meals, you can see if your pet is meeting daily nutrient and caloric needs—helpful for long-term health and weight management.
What is the Advanced Meal Plan feature, and how does it work?
The Advanced Meal Plan feature (included in Regular and Pro tiers) lets you create multi-recipe meal plans for your pet over several days or weeks, ensuring variety and balanced nutrition. Pro Tier users can customize these plans even further for pets with specialized dietary needs.
Can I create and save custom recipes on the app?
Yes, Regular Tier and Pro Tier members can create and save custom recipes within the ChefPaw Nutrition App, giving you flexibility to design unique meals for your pet.
Are there allergy-free recipes available in the app?
Yes, the app includes recipes specifically formulated for pets with allergies or sensitivities, helping you avoid common allergens or trigger ingredients.
Can I share recipes or meal plans with other pet owners using the app?
The app does not directly support sharing between users’ accounts. However, you can export or download recipes to share them manually. We also offer a “community inspired recipes” section where users share their own recipes and experiences.
Where does ChefPaw ship to?
We currently ship to the contiguous United States. Additional shipping options or international shipping may be offered in the future, so stay tuned!
How long does shipping usually take?
Orders typically leave our warehouse within 1-2 business days. Once shipped, delivery usually takes an additional 3-5 business days, depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your ChefPaw Pet Food Maker, please contact our support team to initiate a return or exchange.
Do you have 2 day shipping?
For orders LESS than 4lbs we offer FedEx 2-Day shipping within the US for $15.00. If any items do not fit in a FedEx Express Pouch, remaining items may ship via FedEx Ground.
For orders OVER 4lbs (ChefPaw Dog Food Maker Unit), we offer UPS 2nd Day Air for $90.
What is the fattest shipping method?
If you need guaranteed delivery speed, consider using a paid service such as FedEx 2-Day or UPS 2nd Day Air. We appreciate your patience with all shipping methods.
Do you ship internationally?
We ONLY ship internationally to Canada at the moment.
When will my order ship?
OVERNIGHT ORDERS:
- Orders placed AFTER 3pm (Pacific Time) will SHIP ON THE NEXT BUSINESS DAY
- We cannot change or upgrade your shipping method AFTER an order is placed.
Where do orders ship from?
Orders ship from Gardena, California on Monday through Friday. Our free economy shipping option is not offered for any wholesale discounted orders.
How do I subscribe to the ChefPaw Nutrition App?
Signing up is easy! Create an account on our website and select the membership tier that suits your needs. Once subscribed, you’ll gain instant access to the features available in that tier.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time by visiting your account settings. Your membership will remain active until the end of your current billing cycle.
How can I upgrade or downgrade my subscription?
You can change your subscription tier in your account settings. Upgrades or downgrades will take effect in your next billing cycle.
How often will I receive deliveries and can I change the frequency?
By logging into your account, you can manage your subscription schedule and adjust how frequently you receive deliveries.
Can I change my email address?
Please contact our customer service at info@chefpaw.com to request any changes to your email address.
